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Shipping Policy

Business Logic IT Services
Effective Date: May 1, 2025

This Shipping Policy outlines the terms for delivery and receipt of physical goods such as IT hardware, equipment, and related items procured, managed, or facilitated by Business Logic IT Services.

1. Order Processing Time

  • Orders are processed within 1–3 business days after confirmation of payment and/or acceptance of a formal quotation.

  • Orders placed after 2:00 PM PST or on weekends/holidays will be processed on the next business day.

2. Shipping Methods and Carriers

  • We ship via trusted carriers including Purolator, FedEx, UPS, and Canada Post.

  • Tracking numbers will be shared via email once your order is shipped.

  • Specific carrier choice may depend on product size, location, or urgency.

3. Shipping Regions

  • We currently ship to locations across Canada.

  • For international deliveries, please contact us in advance to confirm serviceability and conditions.

4. Shipping Fees

  • Shipping charges are detailed in your quotation or invoice.

  • Additional fees may apply for expedited, insured, or remote-area deliveries.

5. Delivery Timelines

  • Estimated delivery times will be provided at the time of order confirmation.

  • Delays may occur due to carrier issues, weather, or supply chain factors.

  • Business Logic IT Services is not responsible for delays beyond our control.

6. Failed Deliveries and Returns

  • Customers are responsible for ensuring someone is present to receive the shipment at the delivery location.

  • If the carrier is unable to deliver due to inaccessibility, incorrect address, or absence of recipient, and the item is returned to us, the customer is solely responsible for reimbursing all:

    • Return shipping charges

    • Re-shipping fees

    • Any applicable restocking fees

  • A new shipment will not be released until these fees are fully settled.

7. Shipments Sent to Us by Customers

If you are shipping any product, hardware, or return item to Business Logic IT Services, you must confirm the shipping address in advance with your assigned Account Executive or project manager.
We will not be responsible for items shipped to the wrong address or delays due to unapproved deliveries.

8. Damaged or Lost Shipments

  • Report any damage or delivery issues within 24 hours of receipt. Include photographs and a description.

  • We will assist with shipping insurance claims if applicable, but are not responsible for carrier-related loss or damage.

9. Pickup Option (If Available)

  • Local pickups must be pre-arranged and confirmed in writing.

  • A valid government-issued ID and proof of purchase will be required at the time of pickup.

10. Policy Updates

We reserve the right to modify this Shipping Policy without prior notice. Updates will be published on our website and take effect immediately.

Contact Us

For any questions or shipping arrangements, please contact:
📧 support@businesslogicit.com
📞 +1(778)827-0882

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